When do you setup and pickup?
We setup the jump BEFORE your event is scheduled to begin. You do not pay for setup or pick up time. We will setup the bouncer at least 30-15 minutes prior to your event. If you need to make special arrangements for delivery or pickup, just let us know ahead of time, we will be glad to work around your schedule.
How far in advance do I need to make a Reservation?
We suggest at least 2-3 weeks before your scheduled party date. Sometimes, we have inventory available for last minute bookings but your first choice may not be available. It is better to place your order as soon as your date is secured. All units are booked on a first come first served basis.
How much room do I need?
Our jumps are 4x4 & 5x5 metres. They require a relatively flat area to set up in. The area should be free of debris and animal droppings. The area will also need to be free of low wires and tree branches.
Where can you set up?
We setup on grass, cement, bitumen, sand, soil or any other surface that is relatively flat. If your yard is too small, our jumps fit perfectly onto a 2 car driveway.
Do I need electricity?
We need electricity or generator to power the blowers. We will bring a 30 metre extension cord with us but you'll still need an outlet near the set up area. NOTE: All blowers and wiring are safety checked before leaving the warehouse.
Can adults bounce too?
Whilst adults can use our party jumps safely, we recommend that children be left to use the jumps themselves. This lessens the risk of injury to small children. If adults wish to use the jumps, we recommend hiring the jumps specifically with this in mind. Ask us for more details regarding adult parties.
Are the Party Jumps cleaned?
Yes. All units are thoroughly cleaned and sanitized between each use. We are committed to making sure that your children have a clean, sanitized, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another client. This way, you are always guaranteed a unit that is safe, clean and in good working order.
What methods of payment do you accept?
We accept cheques, money orders or cash. There is a 7 day clearance for all personal cheques. A $50.00 DEPOSIT GUARANTEES YOUR RESERVATION. The remaining balance is due upon delivery on the day of the event.
The Deposit is fully refundable if the event is canceled 7days prior to delivery.
Do I need to make a deposit on my booking?
Bump ‘n’ Bounce requires a $50 deposit within 5 working days of your initial booking. If we do not receive a deposit by then, the party jump will be offered to other potential customers. Deposits can be made by cash, cheque or money order. Alternatively, Bump ‘n’ Bounce will provide you with banking details and you can make a direct deposit into our account. We will then send you a receipt and confirmation of your booking. The outstanding balance will need to be finalized before the party jump can be erected on site.
How do I know that you'll show up?
Bump ‘n’ Bounce is a reputable local business. We pride ourselves on customer satisfaction and are dedicated to securing your business in the future. In addition, we will contact you to confirm your reservation before your special event. We look forward to servicing your party needs now and in the future.
Can you setup in Parks and Public places?
This is a possible option. Rules & regulations are in place regarding the set up of Party Jumps in public places. Please contact us for further information if planning this option.
What is your Cancellation Policy?
Our Policy is simple, if you cancel your party jump rental at least 7 days prior to the reservation date your deposit will be fully refunded or can be applied to another date. If you cancel within 7 days of the reservation date, we will charge a $25 administration fee and refund the balance of payments made. NO REFUNDS WILL BE GIVEN AFTER THE PARTY JUMP HAS BEEN SET UP.
What is your Weather Policy?
Weather cancellations can only be decided upon the morning of the rental due to the ever-changing nature of weather forecasts. If the local weather is calling for rain or strong winds, both you and Bump ‘n’ Bounce can agree BEFORE delivery, that it will be unsafe to use the party jump and the hire should be cancelled. In which case your deposit will be refunded or applied to another day. Please note that if your "rain check" date falls on a day that we are 100% booked and we are not able to accommodate you, then your deposit will be fully refunded.
What if the jump gets wet?
If the jump gets wet, everyone should exit. A wet bouncer becomes very slippery and dangerous. Once the rain stops, you can dry the unit with towels and the bouncer will be safe to use. Be sure to dry entry and exit points thoroughly. All sprinklers including timed watering systems will need to be turned off prior and during the time of your party jump hire.
Do you have insurance?
Yes. Bump ‘n’ Bounce has extensive public liability insurance.
How much do the party jumps cost to hire?
Firstly this depends on which jump you intend to hire, we have different models available. Bump ‘n’ Bounce has 2 options. The jump can be hired for a half day (3 hours) or a full day (6 hours). Prices vary according to which option you choose and the purpose for the hire- children’s party, corporate events or adult hire. Please contact us for further information regarding our prices.